Managed Services (Support Agreements)

Don’t waste another minute fighting network issues. NNT business service plans reduce downtime through availability monitoring, predictive failure monitoring, utilization monitoring, and asset management monitoring. With the option of block hours, we have the ability to fix problems as soon as they have been signaled to one of our on-call techs (24×7).

Our high-end solutions take advantage of our rigorous proactive incident avoidance program. Through our NNTWatch® and NNTGuard system, we collect and analyze performance and event data. Our technicians spend time at your location, maintaining your systems and helping you attain the highest level of network availability to keep your business moving forward!

An IT Partner, Not A Provider

How often have you had to call your service provider about a network issue and then had to wait for them to dispatch a technician? That technician had to determine the source of the issue then find out if they had the parts needed to fix the problem. All of that amounts to time lost in diagnosis, travel, actual repair, and overall productivity. How much do you pay your employees to sit and wait and how much could you be charging your customers? At NNT, we build custom managed services plans that prevent time loss and improve productivity. Call or email us about any of the programs listed below and how they can help you better manage your business’s IT needs.

Service Agreement Options

Our NNT Support plan is for companies with no IT Staff but need someone to be there when they need them and watch their network.

 

Our NNT Care plan, like NNT Support, is for companies with no IT staff that need an IT company to call and respond to issues rapidly while working to prevent problems before they happen.

 

NNT Serve – For companies with no IT staff but need one but don’t have it within there budget to hire in-house. With NNTServe, we become your IT staff and provide you with essential services all at a fixed fee.

 

NNT Assist – Usually for companies who already have an IT staff but need augmented services (staff or capabilities). Visit augmentation services for more information.

 

Benefits

NNT Support Program

• 24/7 Network monitoring
• Full knowledge of how your network operates
• Reduced block hours so you can save on hourly cost, plus no more trip fees
• Priority over non-contract customers

NNT Care Program

• All benefits of the NNT Support Program, including:
  • Predictive and performance monitoring
  • Deeper discount for on-site support
  • Proactive maintenance to prevent problems from happening in the first place

NNT Serve Program

• All benefits of the NNT Care Program, including:
  • Unlimited hours
  • 2-hour response
  • Access to all levels of the NNT support channel
  • Guaranteed uptime
  • Utilization/asset monitoring – used for executive planning and budgeting

NNT Assist Program

• For companies that have an IT staff or person that handles day-to-day repairs on the network but is in need of upper-level support and monitoring.
• Reduce cost on upper-level support block hours.
• Web access to your company’s network interface, allowing you to see your network at a glance.
• Alert schedules, such as alerting you from 9-5 and NNT during after-hours and holidays.

For more information about our service agreements and to schedule a free assessment, please contact us online or by phone.