Computer Support & Help Desk Services
Supporting end-users computers is one of the most difficult jobs for an IT person. It not only requires a high degree of systems and technology knowledge but it also requires friendly, courteous customer service skills with patience and professionalism. NNT’s Computer Support & Help Desk Services has not only the knowledge and skills but insures its staff are friendly, courteous and professional at all times.
Why our support and help desk services are different:
NNT support processes insure that not only is your issue resolved, but we also always do our best to locate the root cause in order to prevent the issue from happening again. Obviously we aren’t always able to find the root cause, thus are not always able to prevent an issue from happening again, but we can minimize this risk or lower the mean time to resolution should this same or similar issue happen again. We do this by attempting to replicate the issue, if possible, conduct verification tests, follow-up with the end user and most importantly document.
To provide the best level of service and maintain operational efficiency, we consistently work on improving our support tools, workflows, documentation, and training to provide a seamless integration to support your end-users. With average Response Times (RT) of less than 15 minutes and an Estimated Time of Repair (ETR) within 2 hours, we strive to provide the best experience for your end-users.
What you can expect:
Dedicated Team Members for your Account
Certified and Experienced Engineers
Support Tools customized for each Client
Technology and Customer Service Trained
When we become your helpdesk for your end-users o expert escalation support for your internal IT staff, rest assured you are getting the best technology consulting support and customer service for your business. Contact us today to speak with our solutions experts.
To request computer support (onsite or remote) or discuss how NNT can provide you with 24x7x365 Tier 1, 2 or 3 level help desk support, contact us online or give us a call today.